Our Technical Support team provides critical break/fix support for our products within a production environment.įor product installation, configuration, and setup where additional assistance is required, our Consulting Services department is best suited to help with these needs.įor training on how to administer any of our products, our Education Services department does an excellent job at providing industry leading training for any size organization.įor licensing and any non-technical issue or question, our GCA team can be contacted 24/7/365. If you are seeking to request a Feature or Enhancement Request, these should be submitted through our Community Forums channel.įor a full treatment of the scope of Enterprise Technical Support, please see our Support Reference Guide for more information.Įnterprise Technical Support is only one pillar in a larger support strategy intended to provide you with end to end assistance with your product needs. Enterprise Support does not provide custom scripts or support for any custom scripts. If you are seeking a custom script, this is something that can be obtained through working with our Consulting Services department. In both of these instances this falls outside of the scope our Enterprise Support team provides. Your request seems to fall under one of two categories: I understand you are looking for assistance in automating a process that is currently manual. I've gone through all the same steps and currently have a ticket with Broadcom previously worked with symantec with pretty much both teams giving out the same answer. If you work for Broadcom, please do get in touch if you're able to provide info- as I'm sure my experience isn't 'the norm' and we're getting desperate for a solution. We'd usually use GPO or SCCM or something along those lines, we use software which allows us to send scripts through to machines so anything that we can script or a workaround would be appreciated. We're needing an automatic way of removing this software from our machines without user intervention.
I've tried to use WMI call Uninstall for Symantec, but SEPC isn't listed.
I've tried to ProcessMonitor the uninstaller - no luck there.I've tried to decode the InstStub.exe (worrying stuff in this file btw.).I've tried every switch I can think of with the InstStub.exe file (the uninstaller file) and had no success.I've tried the NRT tool - this can't be run silently.I've tried the CleanWipe, SepPrep and CEDAR tool - this can be run silently but these open the InstStub.exe.I'll detail below the steps I've already tried: Symantec offers mass uninstalls on their other products which wouldn't be the case if it was a security risk. According to the official KB mass uninstallation is considered a security risk, however this is simply not true.
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